Welcome to SnuzPillow.com. Snuz Sleep, LLC and/or its affiliates ("SNUZ") provide website features and other products and services to you when you visit or shop at SnuzPillow.com and use the SNUZ products or the SNUZ website, or use SNUZ applications for mobile in connection with any of the foregoing (collectively, "SNUZ Products"). SNUZ provides the SNUZ Products subject to the following conditions.
By using SNUZ Products, you agree to these conditions. Please read them carefully.
We may offer a wider range of SNUZ Products, and sometimes additional terms may apply. When you use any additional SNUZ Products (for example, Your Profile or SNUZ applications for mobile) you also will be subject to the guidelines, terms and agreements applicable to that SNUZ Products ("Terms of Use"). If these Conditions of Use are inconsistent with the Terms of Use, those Terms of Use will control.
PRIVACY
Please review our Privacy Notice, which also governs your use of SNUZ Products, to understand our practices. [SEE BELOW PRIVACY POLICY]
ELECTRONIC COMMUNICATIONS
When you use any SNUZ Products, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on this site or through the other SNUZ Products,. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included in or made available through any SNUZ Products, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of SNUZ or its suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any SNUZ Products is the exclusive property of SNUZ and protected by U.S. and international copyright laws.
TRADEMARKS
If you are interested in finding out more of our SNUZ trademarks and patents, please contact us : customerservice@snuzpillow.com. In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any SNUZ Products are trademarks or trade dress of SNUZ in the U.S. and other countries. SNUZ's trademarks and trade dress may not be used in connection with any product or service that is not SNUZ's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits SNUZ. All other trademarks not owned by SNUZ that appear in any SNUZ Products are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by SNUZ.
PATENTS
One or more patents owned by SNUZ apply to the SNUZ Products and to the features accessible via the SNUZ Products. Portions of the SNUZ Products operate under license of one or more patents. If you are interested in finding out more of our SNUZ trademarks and patents, please contact us : customerservice@snuzpillow.com.
ACCESS
Subject to your compliance with these Conditions of Use and your payment of any applicable fees, SNUZ or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the SNUZ websites. This license does not include any resale or commercial use of any SNUZ websites, or the contents of its websites; any collection and use of any product listings, descriptions, or prices; any derivative use of any SNUZ websites or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by SNUZ or its licensors, suppliers, publishers, rightsholders, or other content providers. The SNUZ websites, nor any part of any SNUZ websites, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of SNUZ. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of SNUZ without express written consent. You may not use any meta tags or any other "hidden text" utilizing SNUZ's name or trademarks without the express written consent of SNUZ. You may not misuse the SNUZ websites. You may use the SNUZ websites only as permitted by law. The licenses granted by SNUZ terminate if you do not comply with these Conditions of Use or any Service Terms.
YOUR ACCOUNT
If you use any SNUZ websites, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. SNUZ does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the SNUZ websites only with involvement of a parent or guardian. SNUZ reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments and other content; submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. SNUZ reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant SNUZ a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant SNUZ and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify SNUZ for all claims resulting from content you supply. SNUZ has the right but not the obligation to monitor and edit or remove any activity or content. SNUZ takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from SNUZ are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
RETURNS, REFUNDS AND TITLE
SNUZ does not take title to returned items until the item arrives at our fulfillment center and meet the Returns Policy published on our website. At our discretion, a refund may be issued without requiring a return. In this situation, SNUZ does not take title to the refunded item.
We will give you 60 day money back guarantee from the date you receive your order (less shipping and handling cost). Refund will be completed within 30 days upon receiving your returned product including original package and order document. Return shipping costs are the responsibility of the customer.
Return address: 6625 Arroyo Springs St, Ste100, Las Vegas NV89113
Tel: 877-692-0971 (Mon-Fri 9am-6pm PST)
Email: customerservice@snuzpillow.com
PRODUCT DESCRIPTIONS
SNUZ attempts to be as accurate as possible. However, SNUZ does not warrant that product descriptions or other content of any SNUZ Website is accurate, complete, reliable, current, or error-free. If a product offered by SNUZ itself is not as described, you can return the product within 60 days from the date you received your order.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THE SNUZ PRODUCTS AND WEBSITES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SNUZ WEBSITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SNUZ WEBSITES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SNUZ WEBSITES IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SNUZ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SNUZ DOES NOT WARRANT THAT THE SNUZ WEBSITES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SNUZ WEBSITES, SNUZ'S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM SNUZ ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SNUZ WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SNUZ WEBSITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH SNUZ WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
DISPUTES
Any dispute or claim relating in any way to your use of any SNUZ Product or website, or to any products sold or distributed by SNUZ or through SnuzPillow.com will be resolved by binding arbitration, rather than in court.
There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.
To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent Corporation Trust Center, 1209 Orange Street, Wilmington, DE 19801. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, SNUZ will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
APPLICABLE LAW
By using any SNUZ websites, you agree to the laws of the state of Delaware, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and SNUZ.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site. These policies also govern your use of SNUZ Products and websites. We reserve the right to make changes to our site, policies, Terms of Use, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR ADDRESS
SNUZ Sleep, LLC
6625 Arroyo Springs Street, Suite 100
Las Vegas, NV 89113
www.snuzpillow.com
How to Serve a Subpoena
If you have a subpoena to serve on SNUZ, please note that SNUZ does not accept service via e-mail or fax and will not respond to the subpoena. All subpoenas must be properly served by mailing the subpoena to Corporation Trust, Please find below the address for SNUZ Sleep, LLC c/o Corporation Trust:
SNUZ Sleep, LLC
Corporation Trust Center
1209 Orange Street
Wilmington, DE 19801
Attn: Legal Department - Subpoena
Please note also that providing detailed and accurate information at the outset will facilitate efficient processing of your request. That information will include, for example, e-mail and/or credit card number used to make purchases for retail purchase information.
PRIVACY POLICY
SNUZ respects your privacy. We never rent or sell your personal information to any third party for marketing purposes. But we do need to use some of your information for other purposes, and we created this Privacy Policy to make sure you’re aware of what information we use and to help you understand how and why we use this information. We also want to be clear that by using this website you are consenting to our collection, storage and use of your information as set out in this Privacy Policy.
We may need to update our Privacy Policy from time to time to reflect our changing business practices. We will publish any modified or updated versions on our website. This version was published on November 11th, 2015.
The kinds of personal information we collect
To provide you with the SNUZ Product we need certain personal information. We need you to provide a username and email address for us to give you access to some parts of our website. You may also choose to provide additional personal information, including as part of your public profile or journal, such as your full name, age and date of birth, location or biography. Depending on the Products you use, we may also need you to provide other personal information, such as your contact details, billing and payment information, tax status, and physical shipping address.
As a practice, we do not ask you to provide us with certain sensitive personal information — that is, information about your race, ethnicity, politics, religious or philosophical beliefs, sexual preferences, health, or similar information.
We primarily collect information through our website, including through sign-up forms, surveys and transaction databases. We occasionally collect information in person during research sessions. We also collect information when you contact us, including through email or our Facebook page, and through search advertisements. We may also obtain other non-public information from the social network website with your permission.
The SNUZ website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. This could mean that we advertise to previous visitors who haven’t completed a task on our site, for example, making a purchase. Remarketing could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the ArtrosiliumUSA website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page, and, if you like, you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin."
COOKIES
To better understand how our visitors use our service and to help us provide a better experience, we may collect and store information either directly in log files and cookies, or via third party vendors, including Google that use web tracking technologies, including cookies and web beacons. This information may include pages that you have visited, your IP address, browser type and your operating system. You can choose to disable cookies, but please remember this may mean that parts of the website may not function correctly.
We use third party vendors to display relevant ads locations away from our website on the Internet. Some of these vendors, including Google, use cookies to display ads based on your previous visits. You can opt out of the use of your information for online behavioral advertising by NAI member companies by visiting the Network Advertising Initiative opt-out page. You may also click here to opt out of having your data used for online behavioral advertising by Digital Advertising Alliance (DAA) member companies.
The third party vendors we work with may collect information about your online activities over time and on other websites or applications.
HOW WE USE YOUR PERSONAL INFORMATION
We generally collect and use your personal information for the purposes for which it was collected, like your username and email address to provide access to certain functions on our website, your banking and payment information to process orders and payments, and information about your use of our website and for internal business purposes.
We may use some of your personal information for market research and marketing activities. We may send you promotional messages and useful information and these messages may be personalized based on your use. For example, we may let you know about interesting new designs based on your purchase history.
You can always opt out from receiving these types of messages in your account settings or via the unsubscribe link in marketing emails. You may still receive administrative messages from us.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We may share your personal information with third party service providers, including manufacturers and printers, shipping and logistics companies, banks and payment processing companies, email and web service providers, data storage providers and market research firms.
We disclose personal information to service providers located in the United States and abroad. As we ship into other countries, we may disclose personal information to our shipping partners and service providers in other countries as well.
We may share information with governmental agencies or other companies assisting us to prevent or investigate illegal activity. If we believe in good faith that it is necessary to do so, we may also share information to respond to legal process (e.g., a court order or subpoena) to protect our property and legal rights and those of our users or if otherwise required by law. We may also disclose or otherwise transfer personal information to an acquirer, successor, or assignee of all or part of our business, including as a part of any merger, acquisition, sale, or bankruptcy.
HOW WE KEEP YOUR INFORMATION SECURE
While we take reasonable steps to keep your information secure, no security system is impenetrable and, due to the inherent nature of the Internet, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise, will be absolutely safe from unauthorized access by others. Your payments are handled over an encrypted connection or via a secure third party processor. Access to personal information on our databases is restricted to authorized staff. As appropriate, we require our service providers with access to personal information to sign agreements that require them to take steps to protect the information.
If you require help with using the SNUZ Product, our support team may ask you to confirm some of your private information, such as your name, delivery address, or other relevant identifying information. We will never email you directly and ask for these details unless you have requested help or support.
INTERNATIONAL TRANSFERS
Our website is hosted in the United States. If you choose to use the website from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your information outside of those regions to the United States for storage and processing. By providing your information, you consent to any transfer and processing in accordance with the policy.
CHILDREN’S PRIVACY
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us.
THIRD-PARTY SERVICES
The site may contain features or links to websites and services provided by third parties, such as social media networks. Any information you provide on third-party sites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through our site. We are not responsible for the content or privacy and security practices and policies of third-party sites or services to which links or access are provided through the site. We encourage you to learn about the third parties’ privacy and security policies before providing them with information.
HOW YOU CAN ACCESS OR CORRECT YOUR PERSONAL DATA OR MAKE A COMPLAINT
If you have any complaints, comments or questions about the way we collect and use your personal information, or if you would like to access or correct your personal information, please just tell us. You can also access and update some of your personal information by accessing your profile settings.